Refund policy

 

Return & Refund Policy

Thank you for shopping with Gen Body & Soul. We appreciate your support and hope you love your purchase. Please note the following terms before ordering:

All Sales Are Final

We do not accept returns, exchanges, or cancellations.

 

 

Once an order is placed, it is considered final and non-refundable.

Please be sure to double-check product details, scent options, and shipping information prior to checkout.

Damaged or Defective Orders

If your order arrives damaged, broken, or not in its original condition, please contact us for a replacement.

To request a replacement, email us at:

📩 genbodysoul@gmail.com

Please include:

• Your name
• Order number
• A description of the issue
• Clear photos of the product and packaging

Replacements may be issued after review and confirmation of the claim. All damage claims must be submitted within 48 hours of delivery.

 

 

By completing your purchase, you acknowledge and agree to this Return & Refund Policy.